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Terms And Conditions

Terms and Conditions

Last Updated: October 6, 2025

1. Introduction

Welcome to Shopy! These Terms and Conditions ("Terms") govern your use of the Shopy mobile application and services (collectively, the "Service"). By accessing or using Shopy, you agree to be bound by these Terms.

Please read these Terms carefully before using our Service.

If you do not agree with any part of these Terms, you must not use our Service.

2. Definitions

  • "Shopy," "we," "us," or "our" refers to the Shopy platform and company
  • "User," "you," or "your" refers to the individual accessing or using the Service
  • "Product" refers to items listed for sale on Shopy
  • "Order" refers to a purchase transaction made through the Service
  • "Account" refers to your registered user account on Shopy

3. Eligibility

To use Shopy, you must:

  • Be at least 18 years old (or the legal age of majority in your jurisdiction)
  • Have the legal capacity to enter into binding contracts
  • Not be prohibited from using the Service under applicable laws
  • Provide accurate and complete registration information
  • Not have been previously suspended or banned from using Shopy

By creating an account, you represent and warrant that you meet these eligibility requirements.

4. Account Registration and Security

4.1 Account Creation

  • You must create an account to make purchases on Shopy
  • You agree to provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access or security breach

4.2 Account Responsibilities

  • You are solely responsible for all activities conducted through your account
  • You may not share your account with others
  • You may not create multiple accounts for fraudulent purposes
  • We reserve the right to suspend or terminate accounts that violate these Terms

4.3 Account Termination

You may close your account at any time by contacting customer support. We may suspend or terminate your account if you violate these Terms or engage in fraudulent activity.

5. Products and Services

5.1 Product Listings

  • Product descriptions, images, and prices are provided by Sellers
  • We strive for accuracy but cannot guarantee that all information is error-free
  • Products are subject to availability
  • We reserve the right to limit quantities or refuse orders

5.2 Pricing

  • All prices are displayed in the applicable currency
  • Prices may change without notice
  • We reserve the right to correct pricing errors
  • Additional fees (taxes, shipping) may apply and will be shown before checkout

5.3 Product Availability

  • Products are subject to availability and may sell out
  • We do not guarantee that products will always be in stock
  • If a product becomes unavailable after ordering, we will notify you and offer a refund or replacement

6. Orders and Payments

6.1 Placing Orders

By placing an order, you:

  • Make an offer to purchase the product(s)
  • Agree to pay the total amount including all applicable fees
  • Provide accurate shipping and billing information
  • Acknowledge that orders are subject to acceptance

6.2 Order Confirmation

  • You will receive an email confirmation when your order is placed
  • Order confirmation does not guarantee acceptance
  • We reserve the right to refuse or cancel orders for any reason

6.3 Payment Methods

Accepted payment methods include:

  • Credit and debit cards (Visa, Mastercard, etc.)
  • Digital wallets (PayPal, Apple Pay, Google Pay, etc.)
  • Cash on delivery (where available)
  • Bank transfers (where available)

6.4 Payment Processing

  • Payments are processed securely through third-party payment providers
  • You authorize us to charge your selected payment method
  • You are responsible for ensuring sufficient funds are available
  • All transactions are subject to fraud detection and verification

6.5 Payment Security

  • We use industry-standard encryption and security measures
  • We do not store your complete credit card information
  • Payment data is handled in compliance with PCI-DSS standards

7. Shipping and Delivery

7.1 Shipping Policy

  • Shipping times vary based on location and product availability
  • Estimated delivery dates are approximate and not guaranteed
  • You are responsible for providing accurate shipping information
  • Additional customs fees may apply for international orders

7.2 Delivery

  • Signature may be required upon delivery
  • You are responsible for receiving deliveries at the provided address
  • Failed delivery attempts may result in return to sender or additional fees
  • Risk of loss passes to you upon delivery

7.3 Shipping Fees

  • Shipping costs are calculated at checkout
  • Free shipping may be offered for qualifying orders
  • Expedited shipping options may be available at additional cost

8. Returns and Refunds

8.1 Return Policy

You may return products within 30 days of delivery if:

  • The product is unused and in original condition
  • Original packaging and tags are intact
  • You provide proof of purchase
  • The product is not on the non-returnable list

8.2 Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers)
  • Personal care items (cosmetics, hygiene products)
  • Intimate or sanitary goods
  • Custom or personalized items
  • Digital products or downloads
  • Gift cards

8.3 Return Process

To initiate a return:

  1. Contact customer support within 30 days of delivery
  2. Provide order number and reason for return
  3. Receive return authorization and shipping instructions
  4. Ship the item back using provided label (if applicable)
  5. Receive confirmation once return is processed

8.4 Refunds

  • Refunds will be issued to the original payment method
  • Processing time: 7-14 business days after receiving the return
  • Shipping costs are non-refundable unless the return is due to our error
  • Partial refunds may be issued for items not in original condition

8.5 Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us within 7 days of delivery
  • Provide photos of the damage
  • We will arrange for replacement or full refund
  • Return shipping costs will be covered by us

9. User Conduct

9.1 Prohibited Activities

You agree NOT to:

  • Use the Service for illegal purposes
  • Impersonate others or provide false information
  • Interfere with or disrupt the Service
  • Attempt to hack, reverse engineer, or exploit vulnerabilities
  • Use bots, scripts, or automated tools
  • Harvest or collect user data
  • Post inappropriate, offensive, or harmful content
  • Infringe on intellectual property rights
  • Engage in fraudulent transactions
  • Manipulate reviews or ratings

9.2 User-Generated Content

If you post reviews, comments, or other content:

  • You grant us a license to use, display, and distribute your content
  • You are responsible for the content you post
  • Content must not violate laws or third-party rights
  • We reserve the right to remove any content at our discretion

10. Intellectual Property

10.1 Our Rights

All content on Shopy, including:

  • Logos, trademarks, and brand names
  • Design, layout, and user interface
  • Text, images, and graphics
  • Software and code

...is owned by Shopy or our licensors and protected by intellectual property laws.

10.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.

10.3 Restrictions

You may not:

  • Copy, modify, or create derivative works
  • Sell, distribute, or sublicense our content
  • Remove copyright or trademark notices
  • Use our content for commercial purposes without permission

11. Third-Party Services

11.1 Third-Party Links

Shopy may contain links to third-party websites or services. We are not responsible for:

  • Content on third-party sites
  • Privacy practices of external services
  • Transactions with third parties

11.2 Third-Party Products

Some products may be sold by third-party Sellers. While we facilitate transactions:

  • Sellers are responsible for their products
  • We do not guarantee product quality or authenticity
  • Disputes should be resolved with the Seller first

12. Disclaimers and Limitations of Liability

12.1 Service "As Is"

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to:

  • Merchantability or fitness for a particular purpose
  • Uninterrupted or error-free operation
  • Accuracy or reliability of content
  • Security or absence of viruses

12.2 Limitation of Liability

To the maximum extent permitted by law, Shopy shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages resulting from unauthorized access
  • Product defects or quality issues
  • Delays or failures in delivery

Our total liability shall not exceed the amount you paid for the product in question.

12.3 Jurisdictional Limitations

Some jurisdictions do not allow limitations on warranties or liability. In such cases, these limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Shopy, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Violation of these Terms
  • Infringement of third-party rights
  • Your user-generated content

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

14.2 Arbitration

Any disputes shall be resolved through binding arbitration rather than in court, except:

  • Small claims court matters
  • Intellectual property disputes
  • Injunctive relief

14.3 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or representative proceedings.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting. We will notify you of material changes via:

  • Email notification
  • In-app notification
  • Notice on our website

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

16. Termination

16.1 Termination by You

You may terminate your account at any time by contacting customer support.

16.2 Termination by Us

We may suspend or terminate your access immediately, without notice, if you:

  • Violate these Terms
  • Engage in fraudulent activity
  • Abuse or harass other users or staff
  • Cause harm to the Service or other users

16.3 Effect of Termination

Upon termination:

  • Your right to use the Service ends immediately
  • Pending orders may be cancelled
  • Outstanding balances remain due
  • Certain provisions survive termination (e.g., disclaimers, liability)

17. General Provisions

17.1 Entire Agreement

These Terms constitute the entire agreement between you and Shopy regarding the Service.

17.2 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

17.3 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

17.4 Assignment

You may not assign your rights under these Terms. We may assign our rights without restriction.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, wars, pandemics, etc.).

19. Acknowledgment

By using Shopy, you acknowledge that:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You are legally capable of entering into this agreement
  • You will comply with all applicable laws and regulations

Thank you for choosing Shopy. We appreciate your business and trust!

These Terms and Conditions are effective as of the date stated above and apply to all users of the Shopy platform.